Shipping & Delivery
At Mont Crafters, we strive to deliver your orders as quickly and efficiently as possible. This Shipping Policy outlines our delivery options, timeframes, and terms for all purchases made on our platform.
1.1 Shipping Coverage
With our courier partners, we ship to any address in Kenya. Orders can only be placed and delivered within Kenya. For orders outside Kenya, please contact us for further details.
1.2 Shipping Cost
- Instore Pickup Fee: Free
- Orders over KES 10,000 — Free shipping countrywide
- Orders KES 9,999 and below — KES 500 flat rate fee applies
NB: For orders below KES 10,000, the flat rate fee may vary depending on delivery location, nature of goods, and unforeseen events or circumstances. Please contact us for questions or concerns.
1.3 Order Processing Time
- All orders are processed the same day if ordered before 4 P.M., Monday to Saturday
- Orders placed after the cutoff will be processed the next business day
- Not all items on the website are available for same-day dispatch — please read the product description before ordering
1.4 Shipping Times
| Region | Shipping Time |
|---|---|
| Nairobi County | 1 Business Day |
| Kiambu County | 1–2 Business Days |
| Most Counties (Central, Coast, Rift Valley, Western, Nyanza & Eastern) | 1–3 Business Days |
| Northern & Remote Counties (Samburu, West Pokot, Turkana, Mandera, Wajir, Garissa) | 1–4 Business Days |
1.5 Tracking Your Order
Once your order has been dispatched, you will receive a tracking number via SMS, allowing you to monitor the progress of your delivery. If you have any tracking queries, our customer support team is ready to assist.
1.6 Order Modification and Cancellation
If an incorrect delivery address has been entered, please contact the support team at info@montcrafters.com or call: 0704827475 to make modifications before the item is dispatched. Weekend orders are processed the next business day.
1.7 Delivery Issues
If there is an issue with your delivery — such as a delay, lost package, or incorrect items received — please contact our customer support team at info@montcrafters.com. We will work quickly to resolve any issues.
1.8 Undeliverable Packages
If a package is returned to us due to incorrect address details or failure to collect, we will contact you to arrange redelivery. Additional shipping fees may apply for redelivery.
1.9 Damaged or Lost Goods
If your order arrives damaged, please notify us within 48 hours of receiving the item. We may request photos of the damaged item to verify the extent of the damage. For lost items, please contact info@montcrafters.com, and we will investigate the issue with the courier.
1.10 Policy Update
We periodically update our Shipping Policy. Stay informed by checking our website for the latest information.