Mont Crafters is based in Kenya and operates online, serving customers locally while building toward international markets.

You can browse products through the Shop section and navigate by category and subcategory.

You can also use the site's search function if you already know the product name or what you are looking for.

If you cannot find a particular product, contact us. We may be able to help you locate it or advise you on available alternatives.

To place an order via our Website:

1. Browse the Shop section.
   
2. Select the product you want.
   
3. Choose the available quantity or options.
   
4. Add the product to your cart.
   
5. Review your order.
   
6. Proceed to checkout.
   
7. Enter your delivery and payment information.
   
8. Complete your order.
   

You will receive the relevant order information after completing checkout.

Available payment methods are displayed during checkout based on your location and the payment options enabled by Mont Crafters.

Select the payment method that is available to you during checkout and follow the instructions provided.

Yes. After successfully completing an order, you should receive order confirmation and relevant order information through the contact details provided during checkout.

If you do not receive your confirmation, please contact us so we can assist.

Mont Crafters is based in Kenya and is being developed to serve customers in Kenya as well as international markets.

Available delivery destinations and shipping options are presented based on the options available for your order at checkout.

See Shipping & Delivery estimates.

Delivery charges depend on factors such as the destination, order and shipping method. The applicable shipping cost will be shown during checkout where shipping rates are available.

Delivery times vary depending on the destination, shipping method, order processing and circumstances affecting transportation.

The applicable delivery information provided at checkout should be used as the most relevant estimate for your order.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

These charges can vary by country and are generally determined by the relevant customs authorities.

Customers placing international orders should check the applicable import requirements and charges for their destination.

If you receive an incorrect or damaged product, please contact us as soon as possible with your order details and information about the item received.

Our team will review the issue and advise you on the next steps.

Returns are subject to Mont Crafters' applicable return policy and the circumstances of the order.

Before returning any product, please contact us so that we can provide the appropriate instructions.

Please contact Mont Crafters through our Contact Us page.

Include as much relevant information as possible, such as the product you are asking about, your order number where applicable, and the nature of your enquiry.

This helps us respond more efficiently.