At Mont Crafters, we understand your order may need slight adjustment. That's why we have a straightforward return and exchange policy, provided the following criteria is met below:

Address: [Mont Crafters address — to be confirmed]

1.1 Return Conditions

• Return Period: 3 days from the delivery date
• Restocking Fee: None
• Refund Time: Within 7 working days
• Shipping Cost for Returns: Free
• Return Acceptance: We accept returns for defective products only
• Exchanges: We don't accept exchanges

1.2 How to Initiate a Return

Step 1: Contact Us
To start a return, you can contact us via email at info@montcrafters.com or call 0704827475. You will be responsible for all expenses incurred while shipping the return item to us.

Step 2: Return Authorization
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If your return is not accepted, we'll contact you via email and/or via call. Where we cannot reach you or receive any response within 2 working days, we will grant you a grace period of 30 working days to reach us; thereafter, the item will be forfeited and you will not be eligible to claim it back.

You can always contact us for any return question at info@montcrafters.com or call 0704827475.

Step 3: Packaging and Shipping
To be eligible for a return, your item must be in the same condition you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Return the item through the original mode of transit used to deliver it to you, and make sure to properly indicate our address as advised.

1.3 Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 working days. Please note it can take some time for your bank or card company to process and post the refund.

If more than 10 business days have passed since your return was approved, please contact us at info@montcrafters.com.

1.4 Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and make it right.

1.5 Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods, custom or personalized products, broken sealed products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions about a specific item.

1.6 Contact Information
If you have any questions or need assistance regarding our return and refund policy, please reach out to us at:

• Mont Crafters
  
• Phone: +254704827475
  
• Email: info@montcrafters.com
  
• Address: [Mont Crafters address — to be confirmed]
  
• Opening Hours: Monday to Saturday, 8:00 AM – 5:00 PM (EAT)